VA Appraisal | VA ROV Guide

Revised December 05, 2023 (VA provided Guide)

REMINDER:  The ROV request will be handled by the C2C Appraisal Support Team; below is informational.

VA Construction and Valuation Value Stream

Reconsideration of Value (ROV) Request Guide

The information provided in this document is not a requirement. The information

requested will assist in expediting the ROV processing but does not supersede

the minimal requirements outlined in official VA Policy Manuals or Circulars.

The reasonable value on a Notice of Value (NOV) may be increased if there is evidence that the change is clearly warranted and fully supported by real estate market data or other valid information which would be considered adequate and reasonable by professional appraisal standards.

The Veteran-buyer, or Veteran homeowner on a refinance, must be the initiator of the ROV request, and the request must be made in writing and include the Veteran’s requested value. A ROV may be requested by the Veteran directly to one of the Loan Guaranty Valuation Offices with jurisdiction over the property. When the ROV request is submitted through the lender, the lender Staff Appraisal Reviewer (SAR) is encouraged to research market data and provide a recommendation to the Valuation Office of jurisdiction. To allow for more timely processing, please include the VA case # and “ROV Request” body of the inquiry submitted.

ROV requests should be submitted through our ServiceNow (SNOW) portal here: SNOW Portal .

When submitting your ROV request through SNOW, please reply to the SNOW email that you received from your ROV request and attach the documents in your response.

E-mail attachments sent in response to the SNOW inquiries should not exceed 10MB. Please note that a copy of the VA appraisal should not be provided unless it contains mark-ups showing errors or omissions made by the appraiser.

If the Veteran’s lender is submitting the ROV request, it is recommended that the ROV documents are uploaded to the case correspondence in WebLGY, and then a SNOW inquiry would need to be submitted to advise of the ROV request and that the documents are already uploaded to the case in WebLGY.

Items that should be included with every request:

    1. A concise narrative that includes detailed justification for the requested value. For example, the request is made based             on different comparable sales, disagreement with appraisal description of the home, appraisal data dispute, etc.

    2. The specific value being requested.    

    3. Any documentation and information supporting the requested value

Comparable sales (not listings or pending sales) should, if applicable, be provided that are superior to those selected by the appraiser (i.e., more similar lot size, GLA, room counts, amenities, and more recently sold than the other comps and more proximate, etc.). Please limit this to the 3 best comparable sales and only those that are superior comparable sales.

Ideally, MLS printouts for each comparable sale showing the sales data and the concession information should be included along with a completed grid sheet.

If disputing the appraisal data, the request should provide detailed justification for the items of disagreement and the reasons for believing the information provided in the report is incorrect. Make sure to include any available data.

To ensure timely processing, please include the attached cover sheet.

Once a decision is made on the ROV, the requesting party will be notified. If the appraiser agrees that a value amendment is warranted based on the new information provided, the appraiser will amend their opinion of value, and the assigned LAPP reviewer will reissue the NOV. If the appraiser does not amend their opinion of value, but the VA deems a value amendment is warranted, the NOV will be amended by the VA, and the lender will be notified.

The timeliness goal for the review of the ROV is 5-7 business days, however this can change based on volume and complexity of ROV request.