Contact | Contact List for Questions

Created by Bob Bagley, Modified on Fri, 15 Aug at 11:38 AM by Rick Reach

The Support Desk is used to answer questions from our MLOs and Processors, but it's nice to know who you can reach out to.

Below is a list of primary and secondary contacts for each topic/need:


Note: You can click the name/resource to fire up an email or to be taken directly to the resource

 

TOPICPRIMARY CONTACTSECONDARY CONTACT
Accounts Receivable (AR) BalanceClaudia Botero-MorrisRon Saenz
Advertising ReviewBob BagleyMarcie Culley
Agency ConditionsBob BagleyMarcie Culley
Agency ScenariosMLO GroupBob Bagley
All Other QuestionsKeith RichardsonBob Bagley
ARIVE (Loan Issues)Liz MillerMarcie Culley
ARIVE (Technical Issues)Rick ReachLuke Kirchnavy
AUS IssuesLiz MillerBob Bagley
Blaze Commission SystemBob BagleyMarcie Culley
Call ReportsSam GreinKeith Richardson
Closing IssuesMarcie CulleyStephanie Ruffin
Compliance Questions/NeedsBob BagleyBob Bagley
Correspondent QuestionsMarcie CulleyStephanie Ruffin
DisclosuresMarcie CulleyMarcie Culley
Email/Microsoft Office 365 issuesRick ReachLuke Kirchnavy
Employee Benefits | Health, Dental, Vision, etc.Marcie CulleyBob Bagley
Employee Benefits | 401kMarcie CulleyBob Bagley
Fannie Mae or Freddie Mac IssuesBob BagleyBob Bagley
FHA CAIVRS AuthorizationMarcie CulleyMarcie Culley
File ReviewLiz MillerMarcie Culley
Freddie File ReleaseBob BagleyMarcie Culley
Gus AccessBob BagleyMarcie Culley
GUS RunBob BagleyInvestor Website
Investor-Specific QuestionsInvestor AEInvestor AE
Invoices from C2CClaudia Botero-MorrisRon Saenz
IT QuestionsRick ReachLuke Kirchnavy
New Investors Sign-UpKeith RichardsonErin Overstreet
Non-Agency ScenarioesMLO GroupJeff Weller
Onboarding | New MLOsBob BagleyRick Reach
Payroll | 1099Marcie CulleyBob Bagley
Payroll | W-2Bob BagleyMarcie Culley
Processors | Adding New, etc.Marcie CulleyBob Bagley
RatesLiz MillerKeith Richardson
RecruitingKeith RichardsonBob Bagley
State ExaminationsBob BagleyMarcie Culley
VA AppraisalsKathy AtteburyMarcie Culley
VA COEKathy AtteburyMarcie Culley

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